Policy and Regulations

Please find below an overview of the GE Artesia Bank’s corporate governance policy and the relevant internal regulations:

  • Regulations for the Supervisory BoardDownload
  • Remuneration PolicyDownload
  • Supervisory Risk Committee Terms of ReferenceDownload
  • Audit Committee Terms of ReferenceDownload
  • Internal Audit CharterDownload
  • Profile established by the Supervisory Board of Banque...Download
  • Compliance with the Banking CodeDownload

Compliance related documents

GE Artesia Bank and its branches and subsidiaries subscribe fully to all international initiatives against money laundering, terrorism and other criminal activities.

Articles of association and excerpts

  • Articles of associations of GE Artesia BankDownload
  • Excerpt of the trade register of the chamber of commerceDownload

General Bank Conditions

  • General Banking Conditions 2009 (please check)Download
  • N.V. Bewaarbedrijf Artesia Nederland; Rules regarding the...This document will follow shortly.

Guarantees

GE Artesia Bank is a member of the Dutch deposit guarantee and investor compensation schemes. For more information, visit: http://www.dnb.nl/en/about-dnb/question-and-answer/questions-about-banks/index.jsp#faq-7

Complaints

GE Artesia Bank strives to provide the best possible service to her customers, but if you have any complaints, please let us know.
In the first instance, you should contact the branch where your account is held. They will reply as soon as possible, confirming receipt of your complaint and telling you when you can expect a reply. It may take some time to deal with the complaint, in which case they will keep you informed of its progress.
If you are not satisfied with the response from your branch, please write to the quality control department at GE Artesia Bank, Postbus 274, 1000 AG Amsterdam, giving details of your complaint and including copies of any relevant documents. We will send confirmation as soon as we receive this. The department will then take your complaint into consideration, and will normally respond within two months.

If you are not satisfied with this response and are a private customer, you can submit your complaint to the independent financial services complaints institute, Kifid, either online at www.kifid.nl , by phone at 0900 355 2248, or by post to Kifid, Postbus 93527, 2509 AG Den Haag. The next recourse available to business clients is civil action.

For more information on the treatment of complaints, visit the Autoriteit Financiële Markten website at http://www.afm.nl/nl/consumenten/vertrouwen/klacht.aspx